student workers, student library assistants, job training, training, student training, academic library, universities, colleges, Fordham University, scheduling, work-study students, library training, training of student employees, assessment, staffing, mentoring, student employment
Library and Information Science
Many academic libraries rely on a student workforce for everyday operations, interacting with patrons, and assistance with larger projects. Training these students for such multifaceted and customer-service-focused positions can be a challenge. This article traces an overhaul of training procedures made during the transition to a centralized, services desk workﬂow. All aspects of training a large student workforce, from planning and presentation to assessment, are outlined. Interactive group sessions and peer-to-peer reinforcement of procedures have proven to be most effective in training student workers for varied roles in an academic library.
Journal of Library Administration
DOI of Published Version
Becker-Redd, Kindra; Lee, Kirsten; and Skelton, Caroline, "Training Student Workers for Cross-Departmental Success in an Academic Library: A New Model" (2018). Library Staff Publications. 2.
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.