Attitudes of Public Assistance Workers Toward Their Work An Analysis of 250 Interviews in Old Age Assistance Cases in the Nassau County Department of Public Welfare to Determine the Workers' Attitudes as Reflected in the Recording, 1953–1955
Abstract
Timeliness And Background Of The Study. One of the most challenging problems in the field of public welfare today is the situation caused by the continuous flow of resignations by case workers. This problem has existed for quite some time but its severity is increasing. Many workers have only begun to acquire some proficiency when they resign with the consequent loss to both the client and the agency. This situation which results in frequent changes of workers, makes things difficult for the clients either because their needs are forgotten or lost sight of, or because it brings about the necessity of constantly adjusting to a new worker. The agency of course, loses from the standpoint of efficiency as errors are almost inevitable in the constant shifting of cases and the expense of training the worker who then quickly leaves is considerable. There is also a continuing flow of resignations from experienced capable workers. These resignations of course, place an additional burden on the workers who remain, with the consequent lowering of their efficiency as they struggle to familiarize themselves with new cases, many times with the result of a lowering of their morale.
Subject Area
Social work|Public administration
Recommended Citation
Gill, Kenneth, "Attitudes of Public Assistance Workers Toward Their Work An Analysis of 250 Interviews in Old Age Assistance Cases in the Nassau County Department of Public Welfare to Determine the Workers' Attitudes as Reflected in the Recording, 1953–1955" (1956). ETD Collection for Fordham University. AAI31050558.
https://research.library.fordham.edu/dissertations/AAI31050558
